For Prompt, Personal Service, CALL: (508) 795-1100 jay@certifiedvacuum.com

Happy Customer Feedback

Read Our Central Vacuum Service Google User Reviews


     
  • CUSTOMER: Liv Meuse
    WHEN: a month ago
    WHAT THEY SAID: “We are having a ton of work done at the house and needed to address some issues with the central vac. Both visits by Certified Vacuum were more than satisfactory.They were knowledgeable and professional, providing all the answers to the questions we had. Our system is pushing 30 years now and when we need a new one, we are going to them!”
    WE REPLIED: Liz I’m glad we could help with the issues at hand. When you are ready we’d be happy to help you make a decision on what to purchase, until then, Thank you for supporting small local businesses ! Happy Holidays.to you and your family.
    – Jay & Donna Wilson

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  • CUSTOMER: Julie Rozman
    WHEN: 3 weeks ago
    WHAT THEY SAID: “I needed a new hose for my Nutone system which is 18 years old and sometimes difficult to find parts and accessories for. The owners were super friendly but more importantly very knowledgeable about my system. They were honest and gave me a fair price. It was definitely worth the hour drive. I would highly recommend them.”
    WE REPLIED: Thanks Julie, Glad we could help. Sometimes its hard to find parts, In the future we can ship also to save you some time. Happy Holidays!
    – Jay & Donna

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  • CUSTOMER: Lauren Grenier
    WHEN: 3 weeks ago
    WHAT THEY SAID: “Highly recommend this company. They are efficient and great problem solvers. They have fixed my system twice and the prices are extremely reasonable. Will be calling them for as long as I have a central vacuum system.”
    WE REPLIED: Thanks Lauren glad we can assist Hope you have a wonderful holiday season!
    – Jay & Donna Wilson

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  • CUSTOMER: Molly Lawry
    WHEN: A month ago
    WHAT THEY SAID: We’ve used this business multiple times and they are phenomenal!!! Incredibly nice couple, extremely knowledgeable with fast service. You don’t want to go anywhere else!

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  • CUSTOMER: Jean DiPierro
    WHEN: 3 months ago
    WHAT THEY SAID: “I called for parts and was asked to bring in my machine. Within 10 minutes I had a replacement hose, new bags, and a replacement head for a second vacuum that I have. GREAT SERVICE!!! very helpful owner, BEST PRICES… HIGHLY RECOMMEND”
    WE REPLIED: Jean, Thanks for the great review. I’m glad we had the parts on site for you! Electrolux/Aerus is a very good workhorse of a Vacuum definitely worth keeping as long as you can fix it!

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  • CUSTOMER: jason butland
    WHEN: 2 months ago
    WHAT THEY SAID: “I had a great experience buying a central vacuum system from them. They spent a good hour explaining everything to me. I would definitely recommend them for any of your vacuum needs.”
    WE REPLIED: Thanks Jason glad we could help feel free to call if you have any questions putting it in.
    – Jay

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  • CUSTOMER: Laurie Levy
    WHEN: 2 weeks ago
    WHAT THEY SAID: “I’m extremely happy with the service I received from Certified Vacuum. The service man that came was very helpful, polite and knowledgeable.”
    WE REPLIED: Thank you Laurie glad we could help! Happy Holidays

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  • CUSTOMER: Curt Bloom
    WHEN: 2 weeks ago
    WHAT THEY SAID: “These people are very responsive, friendly, and most importantly do a great job. Highly recommend them, especially if you have a central vac system.”
    WE REPLIED: Thanks Curt ! Glad we could help out Happy New Year!
    – Jay & Donna

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  • CUSTOMER: Joseph Menendez
    WHEN: 4 weeks ago
    WHAT THEY SAID: “Brought my central vac hose to them & they diagnosed & fixed the problem in 2 days. Excellent work, since I haven’t had service in 19 years since I bought the vacuum from them.”
    WE REPLIED: Thanks Joe, You didn’t need service in 19 years because you bought a product with quality and longevity. let us know if you need any other help.
    – Jay & Donna!

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  • CUSTOMER: Jack Dembkowski
    WHEN: 3 months ago
    WHAT THEY SAID: “My wife and I wanted to purchase a Sebo vacuum. We were unsure of the type we needed for our carpet. Certified Vacuum let us demo a vacuum for a week! We purchased the perfect vacuum for our home. Their customer service is spot on and they want you to feel like you’re buying the best product for your needs. Buy a vacuum here. Don’t waste your money and time with other big box store vacuums.”
    WE REPLIED: Jack thanks for the great review and thanks for letting people know to come in and try a vacuum out. With all the new carpeting out there it’s very difficult to see what vacuums work best . It was great working with you both and glad the sebo worked out for you. Feel free to call anytime with any questions .
    – Jay & Donna Wilson
    Certified Vacuum

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  • CUSTOMER: Ruth Ann Kotosky
    WHEN: 3 months ago
    WHAT THEY SAID: “I was in the market for a new vacuum. My husband told me to buy online. I’m a hands on person so I went to Certified Vacuum. I found the ones I had seen online. They told me to take the floor model home and try it to see if that served my needs while they ordered me a new one. Great service!”

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  • CUSTOMER: Karen Maloney
    WHEN: 4 months ago
    WHAT THEY SAID: “Jay and Shane are extraordinarily helpful and efficient! They fully serviced our Nutone central vacuum system, provided up to date vacuum heads and hose, attached our new hose storage hook, cleaned main canister and outlets, gave us clear information, and were fully prepared with all needed parts available. Outstanding knowledge and service! Highly recommend this company!!!”
    WE REPLIED: Thank you it was a pleasure working with you let us know if you need anything else we will be happy to help thank you.
    – Jay

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  • CUSTOMER: Jeff Kwan
    WHEN: 5 months ago
    WHAT THEY SAID: “Jay and the staff at Certified Vacuum are the best! They installed a hide-a-hose central vac system for us during the remodel and we love it! He just came back to help put in a VacPan in the kitchen that we also love. He cares a lot about his customers and will go the extra mile to make sure the job gets done and gets done well. Highly Recommended!!!”
    WE REPLIED: Thanks Jeff for having us back we really appreciate your support ! Let us know if we can help you with anything else in the future.
    – Jay & Donna Wilson

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  • CUSTOMER: Edward McDermott
    WHEN: 5 months ago
    WHAT THEY SAID: ” Jay and Donna are truly terrific to work with. They go way out of their way to help their customers which is very unusual in today’s world. Also they are nice people. I give them all my business! 5 stars plus!!”

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  • CUSTOMER: Greg Pratt
    WHEN: 4 months ago
    WHAT THEY SAID: “I brought an older canister vac in to be fixed and was blown away by the honesty and kindness at certified vacuum. They got my vacuum running like new for a reasonable price, and couldn’t have been easier to work with in the process. My kids even got balloons!”
    WE REPLIED: Thank you , Your vacuum was definitely worth fixing glad it’s working again. I forgot we gave them balloons it’s always fun to see their faces with such a simple item to play with. Glad they had fun.

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  • CUSTOMER: Marissa Kimball
    WHEN: 3 months ago
    WHAT THEY SAID: “5 stars for this small business. I was clueless about replacing some parts for my central vac and these folks were incredibly helpful. Knowledgeable and kind!”
    WE REPLIED: Thank you it was a pleasure meeting you today glad we could help!

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  • CUSTOMER: Betsy Hudson
    WHEN: 3 months ago
    WHAT THEY SAID: “This was my first time there. They were so nice. Jumped right in and solved my little Kirby problem in about 30 seconds. It’s my new go-to for all things vacuum.”
    WE REPLIED: Happy to help glad we could fix on the spot
    – Jay & Donna Wilson, Certified Vacuum

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  • CUSTOMER: Brian Crowley
    WHEN: 7 months ago
    WHAT THEY SAID: “Very helpful and knowledgeable in finding an accessory Vac-Pan to fit my 30 year old central vac. He had all the parts I needed in stock and let me know some I almost forgot. Jay was also very helpful with specifics on how to install so I would not have any issues in the future. Highly recommended for contractors and homeowners alike.”
    WE REPLIED: Thank you Brian we appreciate your business if we can help you with anything else please don’t hesitate to call.

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  • CUSTOMER: Neil Towler
    WHEN: 3 months ago
    WHAT THEY SAID: “Great work! Great suggestions and prices! Super nice and neat! Good work Shane!”
    WE REPLIED: Thank you we are glad everything went well feel free to call us for any other vacuum needs we certainly appreciate you support of small businesses!
    – Jay, Donna & Shane

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  • CUSTOMER: Frosty Trail
    WHEN: 6 months ago
    WHAT THEY SAID: “Jay and the staff at Certified Vacuum were friendly and professional. Their prices were fair and the quality of work was excellent. They installed a central Cyclo Vac system in my home without a hitch. It performs wonderfully. Thank you!”
    WE REPLIED: Thank you you have a beautiful home and the Cyclovac unit will give you the suction you need. Please do not hesitate to call if you have any questions or problems
    – Sincerely, Donna Wilson – Certified Vacuum

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  • CUSTOMER: Linda Garvey
    WHEN: 3 months ago
    WHAT THEY SAID: “They always fix my vacuum in a timely manner and they do a great job.”
    WE REPLIED: Thanks Linda we appreciate your business and the great review!
    – Jay & Donna Wilson

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  • CUSTOMER: Patty Eagleton
    WHEN: 2 weeks ago
    WHAT THEY SAID: “Fast and friendly service, didn’t think anyone would be able to fix my older Hoover but these guys brought it back to ‘like new’ status.”
    WE REPLIED: Patty can’t beat the older things just made things so much better back then . Glad we could help enjoy your holidays ! Thank you for supporting our family business
    – Jay & Donna Wilson

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  • CUSTOMER: Mindy Snow
    WHEN: 5 months ago
    WHAT THEY SAID: “Great customer service. I’ve been in several times for parts for my ancient central vac system and they’ve been super helpful with advice and finding parts.”

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  • CUSTOMER: Fran Grann
    WHEN: 9 months ago
    WHAT THEY SAID: “Very helpful and knowledgeable in finding an accessory kit to fit my 20 year old central vac. Had it in stock but would have certainly ordered whatever I needed. Great warranty. Responsive and called me back with info. Would defiantly recommend.”

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  • CUSTOMER: Ari Exarchos
    WHEN: 3 months ago
    WHAT THEY SAID: “Very professional and knowledgable. So glad I called them..!”

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  • CUSTOMER: Donna Barrell
    WHEN: 6 months ago
    WHAT THEY SAID: “Jay installed a central vac system with a disappearing hose in my home last week. Not sure which I would rate higher – the excellent service or the unbelievable vacuum, both get an A+. Who knew vacuuming could be so effortless!”
    WE REPLIED: Thanks! I’m so glad you’re happy with you’re new system . Retractable systems really cut down on time and space. Enjoy your home and once again Thank you for you’re business!
    – Jay & Donna Wilson , Certified Vacuum

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  • CUSTOMER: Greg Schuler
    WHEN: 11 months ago
    WHAT THEY SAID: “We had a central vacuum system installed last week.Jay and Donna were wonderful walking my wife and I through the various options available to us at their shop. Shane installed our system. He was patient with all my questions and concerns in regard to the placement of the pipes in the basement. He went above and beyond to make sure I was nothing less than 100% happy with the job. I highly recommend Certified Vacuum!”
    WE REPLIED: Thank you Greg it was a pleasure working with you. Thank you for your business!
    – Jay & Donna

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  • CUSTOMER: John Fenuccio
    WHEN: 6 months ago
    WHAT THEY SAID: “It is nice to deal with professionals, obvious they have been in the business for a while. Very professional and courteous, assisted me in ordering the correct part the first time.”
    WE REPLIED: We are happy we could assist you let us know if we can help you out at any time again. Thank you !
    – Jay and Donna W.

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  • CUSTOMER: Barbara
    WHEN: 8 months ago
    WHAT THEY SAID: “Brought our 15 year old vacuum in for repair to Certified Vacuum. Jay and Donna went above and beyond to find the parts needed. Both were extremely helpful and very knowledgeable. I highly recommend Certified Vacuum!”

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  • CUSTOMER: April Metzger
    WHEN: 10 months ago
    WHAT THEY SAID: “Friendly, helpful, family run business. Jay went above and beyond to help me figure out what was going on with my old central vac system. I wound up buying the “kit” to update my hose, head and tools. So glad I found them, conveniently located too! I highly recommend them.”

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  • CUSTOMER: DJ Kinchla
    WHEN: 4 months ago
    WHAT THEY SAID: “Nothing but great service & help from Jay & Donna…always accommodating and willing to find a solution to any vacuum problem that may arise….Fair & honest dealings, can’t ask for more than that for customer service!”

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  • CUSTOMER: Nancy Bass
    WHEN: 8 months ago
    WHAT THEY SAID: “I had a marvelous experience with Certified Vacuum. My attachment was obviously very clogged because nothing would pass through. One called and a short drive was all that it took and they were kind enough to unclog it with lightning speed. thanx for the great service. jmf”
    WE REPLIED: Thank you we’re glad we could help! Thank you for the kind words

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  • CUSTOMER: Blon Marie
    WHEN: a year ago
    WHAT THEY SAID: “Yesterday Jay installed a new central vac in my home; it was a totally unique experience to have service from such a pleasant and professional outfit as Certified Vacuum. Jay is knowledgeable about the products, treats the customer with respect, shows up on time for the appointment, and does the installation quickly and neatly. I would highly recommend this company.”

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  • CUSTOMER: Joanne
    WHEN: a year ago
    WHAT THEY SAID: “I had the most wonderful experience with Certified Vacuum and highly recommend them is you are looking for a quality central vacuum system installation. My house had recently been completed and the folks with Certified Vacuum came in and installed the system with 3 outlets and a dustpan in the kitchen. You would never know that this system was not installed during construction. Great job!”

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  • CUSTOMER: Evan Rollo
    WHEN: 2 months ago
    WHAT THEY SAID: “Awesome place”
    WE REPLIED: Thanks Evan it was nice to meet you!

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  • CUSTOMER: Shannon Holgate
    WHEN: a year ago
    WHAT THEY SAID: “We have worked with Jay and Donna at Certified Vacuum for years. We first found them when we needed to have canister vacuums repaired and received quick affordable service. Later we moved to a home that already had a central vac system installed and in the subsequent years we’ve returned to Certified Vacuum many times to replace accessories, for parts and supplies to modify or add to the existing system. They are extremely friendly and always ready with helpful advice. We really appreciate being able to work with a great small business like Certified Vacuum rather than Home Depot or Lowes!”

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  • CUSTOMER: Kim Eagan
    WHEN: A year ago
    WHAT THEY SAID: “I am selling my home and during the inspection, I found out my central vacuum was not working. I called Certified Vacuum and Donna and Jay did some trouble shooting over the phone with me and figured out the problem. I went into their store and was able to get the right part immediately. They saved me the expense of a service call and were super friendly and helpful. I highly recommend this company…top notch customer service!!!”

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  • CUSTOMER: Debbie
    WHEN: 2 years ago
    WHAT THEY SAID: “We had a central vacuum system installed a few months ago in a home that we purchased. I was worried about the install in an existing house but Jay did a wonderful job. He was professional and very particular. I love my vacuum! I would recommend him any time”:
    WE REPLIED: “Thank you very much, we try to provide a quality experience with installations considering most of the time we are in your home with you, and we can possibly be in the way. New construction is obviously easier because everything is open but sometimes an exsisting house can be a bit more challenging.”

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  • CUSTOMER: Mark Chumsae
    WHEN: A year ago
    WHAT THEY SAID: “Had part In stock for my 30 year old Nutone central vac. Very reasonable and professional.”

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  • CUSTOMER: Rob Brunelle
    WHEN: A year ago
    WHAT THEY SAID: “Easy to talk to and work with…very knowledgeable on Vac systems. “

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  • CUSTOMER: Natalie Wilson
    WHEN: 4 years ago
    WHAT THEY SAID: “Jay and Donna at Certified Vacuum were both VERY helpful and quick in diagnosing the problems with my vacuum cleaner. Very professional. Jay even sold me on the central vac and that has been a huge help for me and my family, keeping us clean and organized. I highly recommend having them install the central vac unit in your home and coming here for any and all of your vacuum needs!! Awesome service!!!”

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  • CUSTOMER: Tricia Frutman
    WHEN: 2 years ago
    WHAT THEY SAID: “By far, one of the most refreshing places of business I have dealt with in a long time. Extremely knowledgable, honest and kind. I am the mother of two young children and use my vacuum every other day. My Sears Kenmore crapped the bed after 5 years. Loved it, but the motor blew out. Certified Vacuum said they could fix it, but the other parts were time limited. I tried several vacuum repair shops- including Sears, and they ALL wanted money up front just to diagnose the problem. Here, I received a free estimate and several options moving forward. I was interested in buying a new vacuum, but hesitant given the price. Certified Vacuum let me trial a brand new SEBO for a week (unheard of, I know!) and I could clearly see why the price was higher. A quality vacuum made with non-disposable parts. Certified Vacuum also extended the manufacters warranty one extra year. I can’t say enough about this business. It was really nice to be able to purchase something without feeling pressured, or that you were being taken advantage of for a sale. The fact that they were willing to repair the piece of junk I brought in says a lot as well. I would certainly recommend this business to anyone in the need of a vacuum expert, they know their stuff and follow through!”
    WE REPLIED: Thank you for the great review. We try to educate people on what they are purchasing as well as helping them to make a decision on what is best for their household needs. It was a pleasure working with the Frutman’s.

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  • CUSTOMER: Walter Baker
    WHEN: 4 years ago
    WHAT THEY SAID: Jay and Donna have very helpful in our selecting a Sebo vacuum. Since we have 2 long haired cats, this vacuum has been a godsend. We were going thru vacuums at about 1 every one or two years. With the Sebo, the house is much cleaner and there are no broken belts and much less cat hair. Any issues that arise and they are both very helpful in getting them resolved on a timely basis.”

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  • CUSTOMER: David Santos
    WHEN: 4 years ago
    WHAT THEY SAID: “Top notch products at reasonable prices and even better service! My and wife and I recently moved into a home that has a central vacuum system. The system is about 25 years old, and we needed new accessories so I searched the web for a local dealer. Enter Jay and Donna at Certified Vacuum. I was looking for an electric attachment that does carpet. Jay took the time to explain the various models he offered, their price points, and the pros/cons of each. He asked the right questions to help us assess our specific needs and make an informed decision. There was zero pressure or upsell tactics in play. Jay’s goal was to sell us the best solution for our needs. After using our system at home, I recognized that it had very poor suction. I called Jay to schedule a service appointment. He explained to me up front the likely possibilities- either a blockage or a failure with the unit’s motor which was quite old. He took the time to explain how he would deal with a blockage and walked me through the options I had if the unit’s motor had indeed failed. Jay went out of his way to make sure I understood that buying a new unit was not the sole option if this was the case. I decided that it would not be worth trying to repair/replace the motor if it had failed so I asked Jay about options for a new unit. Once again, he took the time to understand our situation- the size of the house, inlet configuration etc. and then educated me on the various options so that I could make an informed decision. When I asked for his recommendation, he pointed out 2 Cana Vac units. One was $100 more than another. He helped me to understand the difference between the two so that I could determine whether or not the upgrade was a good value. In the end, it turned out to be a failed motor and I asked Jay to install the new Cana Vac unit. He did a fantastic job and the performance of the system is amazing! After all of this, my wife and I decided that we wanted to install a dust pan inlet in our kitchen (very cool feature for those quick clean ups where it is faster to just grab a broom and sweep into this floor inlet). We went to Jay’s store to buy this accessory. Jay was quick to point that while he could perform the installation, it was a fairly easy job for someone who is handy around the house. I opted to give it a try. Jay went out of his way to make sure that I understood the installation procedure, going so far as to walk me next door to his own house to show me the unit installed, and what it looked like from the basement. He made sure that I understood all of the required tools, and even offered to let me borrow one of his drill bits. I ended up getting the unit installed on my own, and it works great! Through all of our experiences, Donna was working quietly behind the scenes to make sure the transactions and scheduling process went smoothly. She even helped to entertain our 3 young children so that we could focus on our discussions with Jay, asking them about school, Christmas and even giving them balloons to play with! I can’t say enough good things about our experience with Certified Vacuum. You rarely find this level of service nowadays. If you are in the market for a vacuum be it central or portable, treat yourself to the Certified Vacuum experience. You will not be disappointed!”
    WE REPLIED: Thank you! It’s always a pleasure to educate and work with people. Today’s vac industry is much like any other… one of planned obsolescence so it is nice to let people know the values that are out there, and the difference in vacuums and what is inside them that makes them work. Please feel free to contact us anytime.
    – Sincerely, Donna Wilson